Data analytics for performance and quality measures

Data analytics for performance and quality measures

Jennifer Neff

Jen. N -QPI Healthcare Services

Jennifer Neff is the Chief Quality Officer at QPI Healthcare Services LLC. Her nursing career began in 1987 as an Ambulatory Medical Oncology and Infusion Staff Nurse.  She obtained a Bachelor’s Degree in Nursing from the College of Saint Catherine.

She quickly moved into a clinical nurse leadership role in 1991. Throughout the years, Jennifer has served as the Assistant Vice President for Nursing and as the Director of Patient Care Services for a local hospital. She is a trusted advisor to administrative, leadership, physician, committee, and departmental teams. Her reputation for mobilizing teams, effectively cascading information and expectations, and using quality data to drive objectives has rooted Jennifer as a staple within the community.

In 2012, Jennifer obtained her Master’s Degree in Nursing Management and Organizational Leadership from American Sentinel University, all while raising 2 incredible children who are now amazing adults and maintaining a marriage of 33 years.

Throughout her 33-year tenure at a local 500+ bed hospital, Jennifer’s achievements are extensive. She has spearheaded two new hospital services – acute dialysis and outpatient medical oncology physician practice with infusion services. She has envisioned and rolled out a managing daily improvement (MDI) program and Care Transition Rounds significantly impacting metrics and dramatically lowering preventable infection rates. Jennifer was instrumental in effectively monitoring performance metrics, identifying issues, and implementing solutions across hospital departments. She has assessed patient care needs and successfully assembled Ortho, Stroke, Med Psych, Oncology, and Diabetes service lines.

 Administratively, and in a time of need, Jennifer’s calm rationality has allowed her to serve as a local hospital’s Chief of Operations for Emergency Management during Hurricane Irma.

Jennifer’s trusted expertise has allowed her to successfully manage a $32M annually operating budget. She has also completed several construction projects, on time and on budget.

As a nurse and leader, Jennifer has always placed the patient first in all aspects of care, despite the changes brought about by healthcare policy and more recently the health pandemic.

Jennifer’s passion for patient-centered care and quality outcomes radiates. She has been a member of the Florida Organization of Nurse Executives, Polk County Organization of Nurse Executives and the Oncology Nursing Society and served as the Administrative Chair of Oncology Services. She has championed a successful Magnet designation and re-designation, Pathways to Excellence designation, Created and Co-Chaired Medication Safety Team, advocated 3 Cancer Patient Support Groups, received the National Lane Adams Nursing Award, received the ACS Nurse of Hope Award and was the ACS Volunteer of the Year.

In her spare time, she loves spending time outdoors – vegetable gardening, tending to her orchids and bird watching. She also enjoys the serenity of canoeing a river in the very early morning, spending time with her husband (while he paddles, and she gets to relax).


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